GeneralConsumable Refund, Resend & Returns Policy

At GeneralConsumable, we are committed to providing excellent customer service and satisfaction. Please review the following Refund, Resend, and Returns Policy for more information on how we handle your orders.

⚠️ All disputes must be submitted through the appropriate platform. Failure to do so may result in permanent account suspension.

✅ What Qualifies for Refund, Resend, or Return

We will process a refund, resend, or return in the following cases:

1. Order Delays

Orders that are lacking tracking information or pending for over 60 days after departure.

Specific timelines may apply depending on the country and shipping method:

  • USA: 45 days after departure

  • Brazil: 110 days after departure (due to customs delays)

  • Other Shipping Methods: 100 days for orders shipped via certain lines

Important Notes: Orders may be delayed if they are awaiting collection at the local post office or due to address issues. Please check with your local post office if necessary.

2. Orders Not Received

  • If tracking information shows that the order has been delivered, no refund or resend will be provided.

  • If the customer has not received the order, a non-delivery certificate from the local post office is required.

Tracking Information Alert: In cases where tracking shows issues (e.g., incorrect address, customs issues, unclaimed delivery), please contact the local post office for clarification.

3. Damaged Products

  • Full refund or replacement if products are badly damaged upon arrival.

  • Partial refund or replacement for products with minor damage (e.g., slight wrinkles or small scratches).

Important Notes:

  • For fragile items, we highly recommend requesting a refund.

  • For damaged packaging only, refunds are not possible due to long-distance shipping.

  • Claims for electronics must be made within 30 days of delivery.

4. Incorrect or Missing Products

  • Full refund or replacement for incorrect items.

  • Refund or resend for incorrect sizes or colors that do not affect product functionality.

  • Partial refund or resend for missing parts that do not affect product function; full resend if missing parts affect functionality.

Important Notes: For size issues, please provide a photo with accurate measurements.

5. Order Cancellations

  • Full refund if the order is canceled before the products are processed or shipped.

  • Orders for customized items or pre-orders cannot be canceled once payment has been processed.

🔍 How to Submit a Dispute

To help us resolve issues quickly, please include:

  • Photos or videos of any damaged products.

  • Screenshots of customer complaints, including name, date, and content (email, chat, etc.).

  • Return the product if requested.

⚠️ Important Notes & Exceptions

1. Dispute Deadlines

  • Disputes must be filed within 7 days of delivery or expected delivery date.

2. Force Majeure

We are not responsible for delays or losses caused by events beyond our control, such as:

  • Natural disasters

  • Epidemics

  • Customs delays

  • War or political unrest

3. Shipping Method Restrictions

  • Disputes may not be processed for orders shipped via methods without tracking.

4. Delivery Location Restrictions

  • We may not be able to process disputes for undelivered orders to certain countries or regions with different shipping restrictions or times.

5. Returns

  • Returns must be authorized in advance.

  • Unauthorized returns will not be processed or refunded.

6. Service-Based Products

  • Services (e.g., photography, packaging) are non-refundable once fulfilled.

7. Unacceptable Disputes

Disputes will not be accepted for:

  • Buyer’s change of mind

  • Product doesn’t “look like expected” without clear quality issues

  • Delays caused by force majeure

  • Unauthorized returns

Important Interpretation

1. Deadline for Opening Disputes

  • A dispute cannot be opened once the order status is marked “closed.”

  • Disputes are not available if tracking from third-party logistics providers is untraceable.

2. Force Majeure

GeneralConsumable is not responsible for product damage or shipping delays caused by events such as:

  • Epidemics

  • War, strikes, international conflicts

  • Natural disasters

  • Customs inspection issues

We will make reasonable efforts to notify you via email, phone, or other communication methods if such delays occur.

3. Shipping Method Limits

Some shipping methods are not trackable once a package reaches certain countries or cities. GeneralConsumable will inform you in advance if your selected method is untrackable.

We cannot accept disputes for orders shipped by certain methods, such as:

  • PostNL

  • Electric PostNL

  • CJPacket EUB

  • CJPacket Postal Route

  • CJPacket Railway Economy

Important: Remote locations may also incur additional shipping charges.

4. Destination Limits

Due to transportation limits, we cannot accept disputes for orders shipped to certain countries and regions. [List remains unchanged—do you want me to reformat it cleaner for your website?]

5. Returns

  • Returns are only accepted to designated warehouses.

  • We advise against returns due to high international shipping costs and potential transit loss.

  • Products must be returned within 30 days of receipt.

6. Service Products

For service-based products (custom or digital services):

  • No refunds for damages or delays.

  • No “bad quality” claims if the service was not quality-inspected before delivery.

7. Unacceptable Disputes

We will not accept disputes based on:

  • Change of mind

  • Incorrect or misunderstood product descriptions

  • Normal product odors

  • Customer errors (wrong item/SKU)

  • Incorrect shipping information

  • Customs clearance failures

  • Local post office actions (returns, discards, customs detention)

💬 Need Help?

If you’re unsure whether your order qualifies for a refund or resend, please contact our customer service team at
📧 support@generalconsumable.com before opening a dispute.

We are here to ensure your shopping experience with GeneralConsumable is smooth and stress-free.